64ok Privacy Policy

64ok (hereinafter referred to as "we", "us", or "the Platform") is an international online gaming and betting platform serving players in Bangladesh. This Privacy Policy outlines 64ok's responsibilities and commitment to protecting your personal information.

This policy applies automatically whenever you use 64ok's website, mobile app, or any other digital channel. By accessing the platform, you are considered to have read and agreed to this Privacy Policy.

This Privacy Policy covers the following: what data is collected, how it is used, how long it is retained, when it is shared, and what your rights are. 64ok may update this policy at any time; you will be notified of any changes.

64ok collects information from you for various purposes. Below is a detailed breakdown of the types of data we collect:

In addition to the above, if you contact us voluntarily — such as via live chat or email — those conversations may also be stored and used to ensure service quality.

64ok collects your information in several ways. The main methods are described below:

• Directly Provided: You provide your information directly when registering, logging in, filling out deposit forms, or contacting support.
• Automatically Collected: When you access the platform, technical information is automatically collected via cookies, web beacons, and log files.
• Third Parties: Information may be received from payment providers (such as Mobile Banking, Nagad, Rocket) or identity verification services.
• Public Sources: In some cases, your information may also be verified against public databases or social media profiles.

64ok uses the collected data for the following purposes:

With your consent, your contact information may also be used to send you relevant promotional offers and updates. You may opt out of marketing communications at any time.

64ok uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Without these, the site cannot function properly — they are essential for maintaining login sessions and running core platform operations.
• Performance Cookies: We analyze which pages you use most and where issues arise to improve overall site performance.
• Preference Cookies: To remember your language, theme, or game preferences so you do not have to set them again each time.
• Analytics Cookies: To understand overall user behavior, collected entirely through anonymous (Anonymous) methods.

You can disable cookies through your browser settings, though doing so may limit some features of the platform.

64ok never sells or rents your personal information. However, data may be shared in the following limited circumstances:

• Service Provider: With payment processors, KYC verification agencies, and technology partners — only the data necessary to complete the service.
• Legal Obligations: We may be required to disclose data in response to lawful orders from courts or regulatory authorities.
• Anti-Money Laundering: With financial crime investigation agencies, where required by applicable law.
• With Your Consent: Your information may be shared with specific third parties if you have given your explicit consent.

64ok maintains multiple layers of security to keep your information protected:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall & DDoS Protection: Servers are protected by advanced firewalls and anti-DDoS systems.
• Access Controls: Only authorized personnel can access your data, and only on a need-to-know basis.
• Regular Audits: Regular security audits are conducted by third-party providers.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

In the event of any data breach, we will notify affected users and the relevant authorities within the timeframe required by applicable law.

64ok stores your information in accordance with the following principles:

• Active Account: All necessary data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, data may be retained for a minimum of 5 years for legal, regulatory, or investigative purposes.
• Financial Transactions: Transaction records may be retained for up to 7 years in accordance with financial regulatory requirements.
• Marketing Information: Opting out will result in your marketing data being deleted immediately.

Once the required retention period has ended, your data will be securely deleted or anonymised.

As a 64ok user, you have the following rights over your personal information:

• Right to Know: You may request to know what personal information we hold about you.
• Right to Correction: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days of receipt.

As an international platform, 64ok may store or process your data on servers located in different countries. The following safeguards are in place for all international data transfers:

• We verify that the destination country has adequate data protection laws in place.
• Standard Contractual Clauses are used for all international data transfers.
• All third-party partners are required to comply with 64ok's privacy standards.

64ok does not provide services to anyone under the age of 18. We do not knowingly collect personal information from children or minors.

An age verification process is followed at registration. If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

64ok may update this Privacy Policy at any time. When changes are made, we will:

• We will update the effective date on this page.
• For significant changes, a notice will be sent to your registered email or mobile number.
• You will be notified of any changes upon logging in to the platform.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our support team. We are fully committed to protecting your privacy at all times.